State Farm® Insurance Agent Susan Cobb-Starrett

"Ethical, looks out for the customer, finds the best rates, and spends time explaining options."

"I've used State Farm for years and have had a wonderful experience working with Samantha and Susan. I recently got married and my husband switched to State Farm and they made our process of combining our home and auto insurances so seamless. My business and some of my personal items are also insured with them and again, they made the process very simple and it gives us such peace of mind. Huge bonus is that our rates are significantly lower working with State Farm."

"Very responsive with in-person agents whenever I have an issue (rather than dealing with an App or automated phone service)"

"Susan is super helpful and great to work with."

"Great agent. Worked with her for over 20 years"

"I've been a client of Susan's agency for close to ten years. I sought out a new insurance company back in 2018 when Progressive raised my rates inexplicably at at unreasonable rate.

Susan chatted with me for 30 minutes to an hour, helping me interpret the MI laws and providing her personal experience and guidance. It was unexpected to receive that level of personal service, especially from a real person attached to such a huge insurance company.

Since that day, I've continued to receive personalized, informed help from her office. Samantha regularly reaches out to review and make policy updates. I have another State Farm policy in UT with a local agency there, and I only wish I could use Samantha for my out-of-state policy. She actually pointed out some errors in the UT policy that saved me money and potential future issues.

If you want an insurance agency that will answer your calls, return your texts, and look out for you proactively, I recommend you reach out."

"Samantha was very helpful and informative during my annual auto policy renewal meeting. She didn’t try to sell me anything but shared options to consider for the future."

"I have been with State Farm for 20+ years. They are always so personable and easy to talk to. Susan and Samantha are a delight. Highly recommend."

"After 15 years of loyalty I had to leave them due to price gouging. horrible experience, horrible business practice"

"Helpful and friendly agent. The staff are easy to reach when needed and easy to work with for my local insurance needs."

"The Susan Cobb-Starrett State Farm agency and agent Samantha are an absolute pleasure to work with. They are welcoming, friendly, knowledgeable, and utterly professional. Samantha answered all of our concerns, giving us helpful and constructive suggestions to improve our coverage, without ever coming on as a sales pitch. I can unequivocally recommend Samantha and her agency as a supportive, professional, and sincere insurance enterprise."

"We’ve had our car insurance from State Farm ever since we had our first child (I’m now over 70!) and we added home and umbrella liability insurance over the years. We’ve always been very happy with the advice and service we’ve received from Susan Cobb’s office in San Arbor (5 stars for sure!).
Most recently we had a review of our insurance with Samantha from Susan’s office and we made a small but very important change that she suggested. It’s so reassuring to know that they are a source of information and advice with something as important as insurance.
Over the years we’ve had our share of auto accidents and home emergencies (storm damage to our roof, and burst water pipes in kitchen!) and State Farm has always been an absolute pleasure to work with and took care of us wonderfully! There is no way I would move to another company after that kind of care!"

"Terrific branch. Agents are very knowledgeable, and I greatly appreciate their care and help. Thank you!"

"Susan’s insurance company is perfect for me and my family. We have been using her company for more than two decades. Thank you, Susan :-)"

"Respectful, courteous, knowledgeable"

"My well pump was burned out during a storm, and State Farm took care of it. My agent, Susan Cobb-Starrett went above and beyond to make thiis happen. I'm very happy with the result."

"Susan is very personable and knowledgeable about the products offered by State Farm."

"Susan Cobb-Starrett has been servicing our account for over 20 years. She and her staff have been very responsive and helpful, both in keeping rates in check and facilitating claims. Great service! Thank you!"

"Susan and her staff, particularly Samantha, have been invaluable to our family over the years. I've been with her for 25 years and they've always supported us through the ups and downs of life through our insurance needs. I highly recommend them!"

"I would recommend Susan for her expertise and offering reasonable pricing based on customer's need."

"Provided above and beyond excellent customer service. Even when switching to a new State Farm agent in Florida they made sure everything with the transition went smoothly! Highly recommend"

"Our family has been members of Susan's office for as long as we have lived in the area and we couldn't be more pleased with the service. Susan, Samantha, and everyone else at the office are always prompt to work with us and help us with our claim, which unfortunately we had a few. Protect your family with the best."

"Susan and her staff are so attentive and helpful. They are happy to answer all our questions."

"I recently made a cross-country move to MI and had a very pleasant experience getting all my State Farm insurance transferred with Samantha at this office. She was thorough, professional, and very kind. I was relieved with how simple and quick the experience was, and would recommend this office to anyone."

"I've used the Susan Cobb-Starrett agency for years, and am very happy with them! Everyone is very friendly and helpful."