State Farm® Insurance Agent Susan Cobb-Starrett
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jeff Renner
March 18, 2026
5
out of
5
rating by Jeff Renner
"Susie on Susan’s team was a great help in filing a claim under my Home Systems Protection endorsement. It’s this kind of personal relationship that is important to me."
We responded:
"Thank you Jeff for the five-star review. We feel that claim time is the time our customer service needs to shine the most! We are here at the Susan Cobb-Starrett insurance agency to provide ReMarkable customer service! We appreciate your business!"
Brian Stevens
March 9, 2026
5
out of
5
rating by Brian Stevens
"Susan Cobb-Starrett , Samantha Perez and everybody else in the office are super easy to work with and always follow up on every detail when reviewing or adding new coverage. Would highly recommend!!!"
We responded:
"Hey Brian, We're delighted to hear about your experience! We truly appreciate your recommendation of the Susan Cobb-Starrett Insurance Agy and will work hard to continue going above and beyond! We look forward to serving you many more times in the future! See you next time!"
Jean Torrance
March 8, 2026
5
out of
5
rating by Jean Torrance
"Very reliable information and assistance. Samantha has been extremely helpful and Susan is great! Highly recommend👍🏼"
We responded:
"Thank you Jean, We appreciate the time you took to give us such a great rating! We're thrilled that you had a great experience at the Susan Cobb-Starrett Insurance Agency! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Hope you visit us again soon!"
Diane C.
March 6, 2026
5
out of
5
rating by Diane C.
"Susan has been our insurance agent for the past 35 years. She is always available when needed to update policies, add new vehicles, or to answer any questions we may have. She and her staff are very knowledgeable and friendly. I would highly recommend her agency to anyone!"
We responded:
"Dear Diane, Thanks so much for taking the time to share your positive experience! We are so happy that you are enjoying the Susan Cobb-Starrett Insurance Agency. Our goal will always be to provide the best experience and we love knowing yours was no different. Hope you visit us again soon!"
Doug Redman
March 6, 2026
5
out of
5
rating by Doug Redman
"They have do a great job taking care of us on multiple occasions. Light years above the rest!"
We responded:
"Thank you Doug! Customer service and education of products and options our mission! Thank you for your business. You've helped build the Susan Cobb-Starrett Insurance Agency! Let us know how we can help you."
John Shaheen
March 3, 2026
5
out of
5
rating by John Shaheen
"Great personalized attention. Annual check-ins to review coverage and premiums. We’ve been very happy with State Farm and Susan’s team."
We responded:
"Hello John, We are grateful and appreciate the time you took to leave your review. We are glad that you enjoyed your annual review with Samantha. We're always happy to assist so don't hesitate to reach out to us if you need anything. See you soon!"
luis sanchez
March 2, 2026
5
out of
5
rating by luis sanchez
"Very easy to speak to them. It feels like they are truly listening."
We responded:
"Thank you for rating the Susan Cobb-Starrett Insurance Agency a 5 Star! We are here to listen, educate and service your insurance needs. Thank you for your business! "
Michael Taylor
March 1, 2026
5
out of
5
rating by Michael Taylor
"I have been a customer for 6 years, and I am very pleased with the service that I get. I am a CPA, and I know enough about insurance to appreciate having a professional who is familiar with the details and can talk me through different questions. Susan and her team are extremely good about checking in on me every year, and figuring out what has changed in my life, and how my insurance needs should be adjusted. She's helped me get one teenage driver off to college, and is helping me teach my other kid how to drive. More importantly, Susan has helped me pick the best life insurance for my family, and State Farm has the best reputation for reliably paying out Life Insurance. I strongly recommend Susan for anyone who cares about getting the right personal service, and selecting the right insurance for their needs."
We responded:
"Hello Michael, Thanks for the kind words! We are happy to read that our team has been able to provide exceptional service for you. We're always happy to assist so don't hesitate to reach out to us if you need anything. See you next time!"
sal p
February 28, 2026
5
out of
5
rating by sal p
"This agency really cares about the clients and are always there to answer my questions."
We responded:
"Thank you Sal for your 5 Star rating of my agency! We appreciate your business and look forward to servicing your insurance needs!"
Liz Kelly
February 28, 2026
5
out of
5
rating by Liz Kelly
"We have been with Susan Cobb-Starrett for over 40 years. She and her staff have provided wonderful, individualized service for our whole family through the years. Especially when we have needed help with claims or policy changes. They walk with us step by step and do follow which we appreciate so much!"
We responded:
"Greetings Liz, Thanks so much for taking the time to share your positive experience! It's great to know that we were able to provide you with the highest levels of service. Our goal will always be to provide the best experience and we love knowing yours was no different. Please let us know what we can do for you in the future."
James Chenoweth
February 26, 2026
5
out of
5
rating by James Chenoweth
"Susan spent 2 hours with me, getting to know me and discussing my insurance needs. Getting an appointment was easy, she explained everything in detail and answered all of my questions. It was truly an enjoyable experience."
We responded:
"James, Thanks for the kind words! We're thrilled that Susan left such a great impression! Our goal will always be to provide the best experience and we love knowing yours was no different. Hope you visit us again soon!"
raphael yue
February 26, 2026
5
out of
5
rating by raphael yue
"Been using them for years ever since I moved to Ann Arbor, solid service, great people. Highly recommend"
We responded:
"Thank you Raphael for the 5 Star rating! We aim to deliver ReMarkable service to our clients. Let us know how we can help! We appreciate your business!"
jason povlich
February 25, 2026
5
out of
5
rating by jason povlich
"Friendly, outgoing and such respect for the customers needs and concerns. Protecting our family."
We responded:
"Thank you Jason for your 5-Star review! We appreciate your business and look forward to serving your insurance needs in the future. We are always here to help!"
Mike Vliet
February 24, 2026
5
out of
5
rating by Mike Vliet
"The Cobb-Starrett branch of State Farm team is helpful, provides solid guidance toward insurance for home and auto. Kind and terrific team to work with, been with them since 2009!"
We responded:
"Thank you Mike for being a loyal customer to State Farm and the Susan Cobb-Starrett Insurance Agency! We love helping our clients navigate the decisions they need to make about coverage and exposures to liability. We appreciate you!"
Scott Carter
February 24, 2026
5
out of
5
rating by Scott Carter
"Long time client of Susan and team. Well pleased with the service and experience we have received over the 30+ years we have been with them."
We responded:
"Hello Scott, We're delighted to hear about your experience! We are happy to read that our team has been able to provide exceptional service for you. We look forward to keeping up the great work! We look forward to seeing you again soon."
Allison Green
February 20, 2026
5
out of
5
rating by Allison Green
"Susan Hartin is the best assistant for an agent we have ever found. She moved to Susan Cobb’s office and we actually followed her to a new agent. Highly organized and goes out of her way to help."
We responded:
"Dear Allison, Thanks for the great review! We're thrilled that you had a great experience with Susan. We look forward to providing you with more great experiences in the near future. Sincerely, the team at the Susan Cobb-Starrett Insurance Agency."
Sue Kocher
February 19, 2026
5
out of
5
rating by Sue Kocher
"Susan and Samantha have been very responsive and helpful, as I went through the process of moving to Ann Arbor and setting up insurance for two cars and a new house. As with my previous State Farm agents for over 30 years, they've been great!"
We responded:
"Hey Sue, Thanks for the kind words! Hearing that your experience went well really makes our day. We look forward to providing you with more great experiences in the near future. See you soon! The team at Susan Cobb-Starrett Insurance Agency"
Peter Haas
February 4, 2026
5
out of
5
rating by Peter Haas
"Susan is a very knowledgeable and proactive agent who helped me with my coverage."
We responded:
"We aim to provide Remarkable service to our clients. Thank you for your review! We appreciate your business and look forward to serving you in the future. "
Robert Brussolo
January 30, 2026
5
out of
5
rating by Robert Brussolo
"I’ve had Susan as my agent for decades and she never fails to deliver, with competitive pricing and outstanding customer service!"
We responded:
"Bob, we're delighted to hear about your experience! It's feedback like yours that reminds us why we do what we do. Our goal will always be to provide the best experience and we love knowing yours was no different. We're here for you anytime!"
Donald Grimes
January 29, 2026
5
out of
5
rating by Donald Grimes
"I have been with State Farm since the mid 1970's. I have been very pleased with all of my agents. I am pleased with the help I have received from Susan Cobb and her team. Susie in the office has gone above and beyond."
We responded:
"Welcome Don to the Susan Cobb-Starrett Insurance Agency! We know change is difficult when your agent retires! We also welcome Susie to our team! She has 14+ years of experience in the insurance industry with State Farm. We are here to help!"
Samantha Zmijewski
January 29, 2026
5
out of
5
rating by Samantha Zmijewski
"I have been with State Farm for 4 years. Everyone is so friendly and helpful. I love being able to come in office and talk to a real person-So underrated in our technology based society. Highly recommend."
We responded:
"Thank you Samantha for your five-star review! At the Susan Cobb-Starrett Insurance Agency, we agree that clients are benefited from having an office that they can visit and sit down with a team of knowledgeable agents. We strive to make customer service our number one priority! Let us know how we can help in the future. "
T Hunter
January 25, 2026
5
out of
5
rating by T Hunter
"When I made the move to Ann Arbor, I connected with Susan Cobb-Starrett State Farm Insurance. I was not disappointed. Samantha Perez (an agent) and Susan have been wonderful to work with in regards to my insurance needs. They are professional, friendly, courteous and attentive to assisting with making sure that I have the insurance coverage that I need through the many changes that have occurred. Whether adding a new driver, moving to a new home or having the correct coverage for an aging vehicle, these ladies have been exceptional. Thank you guys for helping my family with our insurance needs."
We responded:
"Our goal at Susan Cobb-Starrett Insurance is to provide outstanding customer service to our customers. Thank you for your 5 star rating of us. We appreciate your business and your kind words. "
Skip Davis
January 22, 2026
5
out of
5
rating by Skip Davis
"Have just transferred all my policies to Susan Cobb-Starrett State Farm Office off of Jackson Ave. And unfortunately had a deer crash into my vehicle. I went to the office and Susie helped me get my claim filed with zero issues. I currently don’t have a car rental rider but Susie sent me info that Varsity Ford has free rental car’s available when one get’s their vehicle fixed at their Hump Shoo. Thanks Susie you took a bit of stress off my shoulders knowing I need a rental for my job"
We responded:
"Thank you Skip for joining our agency, Susan Cobb-Starrett Insurance Agency this month. We strive to provide remarkable customer service to you. Please let us know how we can serve you further. "
Jessica Frentner
January 21, 2026
5
out of
5
rating by Jessica Frentner
"Switched insurance companies and they made this super easy and quick! They were very nice and communicative!"
We responded:
"Thank you Jessica for your 5-star review! We take customer service in the Susan Cobb-Starrett Insurance agency seriously. Please let us know how we can serve you in the future. "
UNIV KY
January 16, 2026
5
out of
5
rating by UNIV KY
"I have been with this State Farm office for my home, vehicle, and business policies over 15 years. Susan and her team members are extremely knowledgeable and professional, the staff take care customers like their neighbors and friends!"
We responded:
"Thank you Wei for your five star rating! We appreciate the decades you have entrusted the Susan Cobb-Starrett Insurance Agency with your insurance needs. We are always here to help! "